We thought it would be useful to explain our job roles within the central DAFNE
team, in this newsletter edition we will give an overview of what the DAFNE
Administrator role entails….
We are a team of 4 DAFNE Administrators, we assist with the smooth operation,
provision and delivery of the national DAFNE programme across all of our DAFNE
centres, there are numerous training programmes available for doctors, nurses and
dietitians and we are always kept busy with managing the processes for each
programme. Our programmes include Remote DAFNE Doctor Programme (RDDP),
Remote DAFNE Educator Programme (RDEP), Remote Pump (R-PUMP), Remote
DAFNE conversion, and 5×1 and there is soon to be Remote to face to face
conversion training once development is complete.
Within our roles we manage and assist each trainee along their DAFNE training
journey. Each DAFNE programme has different stages and steps that we must
follow meticulously in order for them to run smoothly, without any hiccups! We work
closely with the National DAFNE trainers, Sally Woolgar, Liesl Richardson and Sue
Clark in order to ensure that all trainees are given the best support and
advice. Sharing knowledge and ideas to help streamline our processes of our day to
day tasks is something else we do regularly.
We continuously maintain excellent and effective communication with not only each
other and our DAFNE centres but also with our Operations manager, Becky
Hedgcock and our Director, Gill Thompson. We really enjoy communicating with all
of our DAFNE trainees, current doctors and educators.
A huge aspect of our job is the DAFNE ‘centre buddy’ role. As a team we have each
been allocated our own DAFNE centres; as centre buddy we support and assist our
centres as and when needed. A vast part of this role is to plan and organise centre
support calls with ourselves and the lead educator from each DAFNE centre, it is a
fantastic opportunity for us to meet and speak with all our centre leads and their
teams and as the saying goes, it’s great to put faces to names! We discuss all
things DAFNE and provide updates on training and clinical audit database
information. This is also a great opportunity for centres to discuss any questions
they may have. This is something that we have all enjoyed and has been a pleasure
to deliver as well as greatly received by centres.
We assist with the organisation of the DAFNE Collaborative and regional Network meetings. Once our manager Becky has arranged and set the dates for the meetings, we then collate and distribute this information to all of our centres, following this we register interest from all DAFNE healthcare professionals and then issue invites and supporting documents to those meetings.
The DAFNE website is updated on a monthly basis with our statistics, the data
includes the number of DAFNE graduates there are, the number of courses that
have been delivered and how many doctors and educators have been trained. The
central resources area of the OU platform is regularly kept up to date to ensure you
all have the relevant information and documents at your fingertips!
The DAFNE website is updated on a monthly basis with our statistics, the data includes the number of DAFNE graduates there are, the number of courses that have been delivered and how many doctors and educators have been trained. The central resources area of the OU platform is regularly kept up to date to ensure you all have the relevant information and documents at your fingertips!
As a team we are able to provide non-clinical information and advice to patients regarding DAFNE course access within their area and process their patient resource orders.
Another key aspect of our role is looking after the finance side of things, such as ensuring all DAFNE centre resource orders are met, planning and distributing DAFNE SLA’s and centre payments each year and chasing any outstanding invoices. Dealing with supplies and NHS Trust finance departments is a huge part of this role also.
DAFNE have both Facebook and Twitter accounts which we keep updated daily, both social media platforms are a great way to engage with patients, healthcare professionals and other NHS Trusts – please give us a follow and a like!
We have a friendly and strong working relationship with each other, our manager Becky and the wider DAFNE management team, we were also so delighted to receive such positive feedback from centres recently commenting on how helpful and friendly we are during support calls and general queries. It gives us great job satisfaction knowing that what we do has a huge effect and contributes to the efficient running of each DAFNE centre, it’s hugely rewarding and something we’re all extremely proud of!