Title of Service: DAFNE
This privacy notice has been produced to explain how and why your personal data is being collected on or behalf of Northumbria Healthcare NHS Foundation Trust. It also details how your information is being used, how it will be stored and your data protection rights under the relevant legislation – GDPR and the Data Protection Act 2018.
We may collect the following type of information:
- name and job title
- contact information including email address
- demographic information such as postcode, your GP and hospital
- other information relevant to customer surveys and/or promotions
Under the Data Protection Act we must establish a legal basis to process your information.
We rely on specific legal provisions under Article 6 of the GDPR for the purposes described in this notice we will be lawfully using your information in accordance with:
Personal Data – under Article 6(1)(e) “Processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller”.
What we do with the information
Your information will be used by DAFNE on behalf of Northumbria Healthcare NHS Foundation Trust to understand your needs and provide you with a better healthcare service, and in particular for the following reasons:
- Provide you with services and information regarding DAFNE
- Internal record keeping
- We may use the information to improve the information we provide about DAFNE
- We may periodically send emails about DAFNE, with information for Healthcare Professionals and people with diabetes or other information which we think you may find interesting using the email address which you have provided
How we store your information
Your information will be stored within a secure, access controlled system. If you are a health care professional undertaking DAFNE training and / or a DAFNE doctor or educator, your information will be retained for the duration of your training and/or employment and for 5 years after any employment is ended. If you complete your DAFNE training but don’t become an educator/doctor and if you aren’t employed by one of our DAFNE centres, then your data will be removed after 12 months. No data will be stored by the Trust or DAFNE when it is no longer necessary or needed to provide our services. It will be disposed of by being removed from the system.
Your data protection rights
Under Data Protection Law (General Data Protection Regulations) you are able to find out what information is held about you. This is known as “Right of access”.
In some circumstances access to your records may be limited, for example, if it is felt to be in your best interest or for the protection of others. This is known as the ‘’Serious Harm Test’’
Under the law, you may also have additional rights in relation to your information.
- You also have the right to request any decisions taken by automated decision making with regards to your information
- The right to rectification of your information is found to be inaccurate (in line with NHS Guidelines)
- The right to restrict processing (where applicable)
- You have the right to object to the processing of your personal data in certain circumstances
- The right to data portability
- You may have the right to erasure of your personal information held by us, in certain circumstances
- You have the right to withdraw consent at any time, where consent has been given
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
- Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
- If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at dafne@nhct.nhs.uk
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 2018. If you would like a copy of the information held on you please write to:
Central DAFNE
Ward 2
North Tyneside General Hospital
Rake lane
North Shields
NE29 8NH
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
How to complain:
If you are unhappy with how we process your data you can contact us and make a complaint to the following.
Contact Information
| Information Governance team Digital Services, Northumbria Healthcare Manufacturing and Innovation Hub, Avenue Road, Seaton Delaval, Whitley Bay, NE25 0QJ 0191 607 3609 or IGTeam@northumbria-healthcare.nhs.uk | Data Protection Officer Jonathan Walmsley Digital Services, Northumbria Healthcare Manufacturing and Innovation Hub, Avenue Road, Seaton Delaval, Whitley Bay, NE25 0QJ Jonathan.Walmsley@northumbria-healthcare.nhs.uk |
You can also complain to the ICO if you are unhappy with how the Trust has handled your personal data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk